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WHO
WE ARE.

We are a dynamic sales improvement team, who specialise in sales training,  management coaching and the recruitment of high performing agents, managers and senior managers within the banking and insurance industry.

OVERVIEW

BEEE Level 2 Entity

Successful Client Base 

We are a team of highly experienced specialists in our field. Our goal is to accurately identify your sale's teams needs in order to design appropriate, successful outcomes. Our thorough analysis process enhances a very practical experience for delegates.

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We are able to adapt the material to suite all sales environments, as our intention is to connect with learners and engage on a personal level for maximum results.

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We have a strong sense of ownership and accountability and our vast experience and skills places us at the forefront of our field as trusted professionals. 

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OUR PROFILE

COLLECTIVE EXPERIENCE

collective experience

Various roles fulfilled in Corporate Environments, incl. Operational Positions; Managerial Positions; Executive Management

team roles and EXCO.

Trained over 15 000

Sales Consultants to date.

Facilitated Coaching Workshops with over a 1 000 Managers.

28 plus years experience in Optimizing Performance of a variety of businesses, nationwide.

Developed / Designed and implemented over 50 sales coaching tools.

Designed over 250 Product and Sales scripts including a focus on Legal Compliance ; Product Compliance; and Selling Technique Compliance.

28 years experience in Recruiting and placing Top Performing Agents and Managers at various companies across SA.

MEET THE TEAM

Andrew Smith

ANDREW SMITH

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Head - Sales Optimization

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SHORT BIO:

Andrew has fulfilled a combination of strategic and operational roles on several Performance Improvement projects, both nationally and internationally. His operational experience includes the management of a leading call center in South Africa and managing various sales optimization projects at mayor banks and insurance companies.

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His niche offering starts at a strategic level and then filters down to the operational level where Andrew personally gets involved in the Performance Improvement and monitoring processes. This strategy has resulted in proven increased sales results and premium income for all the companies he was involved with.

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Andrew understands the operational requirements to drive sales performance, but he has also headed up various training departments. This allows him to use skills as a medium to improve sales results significantly. Andrew’s ability to improve results can be seen in his track record and personal client references.

 

​CONNECT ON LINKEDIN: Click Here

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CONTACT: 082 450 6227

andrew.smith@ukwaziconsulting.com

Thuli-Picture.png

THULI LUKUKO

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Head of Sales & Marketing​

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SHORT BIO:

As Head of Sales and Marketing at Ukwazi Training, Thuli Lukuko combines deep expertise in digital marketing, B2B strategy, and sales enablement. With extensive experience in leading marketing teams, managing campaigns, and driving revenue growth, he is instrumental in developing innovative strategies that align with Ukwazi’s mission.

 

His skill set includes leveraging digital platforms, enhancing brand presence, and building client-focused solutions. Thuli's leadership ensures seamless collaboration across teams and stakeholders, delivering measurable results and elevating Ukwazi’ s position as a trusted consulting partner.

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CONTACT: 063 885 1393

thuli.lukuko@ukwaziconsulting.com

 

Paul Smith

PAUL SMITH

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Managing Director

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SHORT BIO:

Paul is a seasoned local and global ERP programme, project and assurance manager with hands on experience, covering all project phases, ERP modules and functionality and rollouts to multiple global locations, across various industries. He has

significant exposure and experience in successfully delivering both SAP and Microsoft Dynamics programmes of work across

different countries and industries. His latest assignment is one of the 1st in the world – the program management of an

implementation of a Microsoft Dynamics 365 On-Premise solution for a group of mines across different countries enabling a very complex Supply Chain value chain.

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His hands-on experience and audit background has also secured him some major assurance and risk management roles on large scale ERP and Shared Services implementations globally. From a specialist skill-set perspective Paul is also well versed in the design, development and implementation of key control frameworks across the entire ERP landscape. This is evidenced from the number of global training interventions conducted on this topic by himself.

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Paul is a very structured, pragmatic and committed individual. He has the ability to interact with and operate at all the required stakeholder levels within an organisation. More than anything, he takes pride in his successful track record of delivering projects, providing assurance, adding value and exceeding client expectations.

Mookho Mhlayivana

MOOKHO MHLAYIVANA​

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Sales Trainer & Coach

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SHORT BIO:

Mookho is a dynamic and accomplished sales trainer and coach, known for her exceptional ability to transform sales teams and elevate their performance to new heights. With a deep passion for empowering sales professionals, Mookho brings over a decade of experience in sales training. Her expertise spans various industries such as banking, insurance and debt collecting.

 

Mookho is celebrated for her hands-on, results-oriented approach, focusing on practical techniques that drive measurable success. She excels in equipping sales teams with the skills needed to navigate complex sales environments, build strong customer relationships, and exceed their targets. Her training style is both motivational and insightful, enabling her clients to develop the confidence and competence required to thrive in competitive markets.

Tamara Pappin

TAMARA PAPPIN

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Resource & Operations Manager

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SHORT BIO:

Tamara is a certified Prince II practitioner with 8 years’ experience in setting-up projects, including the administration and management of Project Management

Offices (PMO).

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Her core competencies include, project set-up design and implementation, project controlling, governance and advisory, resource and finance management

and proposal / tender administration.

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Together with the above, Tamara has experience in setting up and maintaining a proposal and bid office for a tier 2 consulting firm with a turnover of R 150 m /year. This included administration of project proposals and tenders, together with office, resource and financial management.

 

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